Satisfactory survey

Costumer satisfaction

How did you know ISB?

Website - search engines

Personal knowledge

Other

When have you used ISB services?

In the year 2017

Since 2016

Before of 2 years

What was the service field?

Proteomics

Metabolomics

Analysis of personalized medicine

Drug / Supplement Analysis

What do you think about ISB staff interaction?

Poor

Wear

Good

Great

How do you evaluate ISB service quality?

Poor

Sufficient

Good

Excellent

How do you evaluate the report delivery time?

Long for nothing on time

Quite on time

Very on time

How do you evaluate the report quality?

Not at all clear

Confused and/or difficult to read

Clear enough

Easier and/or easy to read and interpret

How do you evaluate the cash/quality ratio?

Expensive

In the standard

Good

Great

Have you used the ISB courier service?

No, I do not know

Yes, but I have never used it

Yes, I've already used it

How do you evaluate the courier quality/price ratio?

Expensive

In the standard

Great

How do you evaluate the courier punctuality?

Poor

In the standard

Great

How do you evaluate the overall quality of our services?

Poor

Enough

Good

Excellent

Do you feel that our services have improved, worsened, or remained unchanged from the past?

Worst

Substantially unchanged

Best

First experience working with you

Will you recommend ISB to other contacts?

No

Maybe

Yes

What is your satisfaction level?

Poor

Good

Satisfied


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